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Answers, fast

The most common questions about getting started, billing, and how AslScout's data works.

Getting started
Is there a free trial?
Yes — every new account gets a 7-day free trial (5 full scans + 5 AI credits) instantly on signup. No credit card required. Run real scans, see real data before you subscribe.
How does AslScout get eBay seller data?
AslScout's proprietary data engine pulls directly from eBay's live marketplace — publicly available listing data, sold history, and sales signals. We analyze only public information that any eBay user can see. No private account data is ever accessed or stored.
How long does a seller scan take?
Most scans complete in 5–10 seconds. Sellers with very large catalogs (1,000+ listings) may take up to 20 seconds.
Can I analyze any eBay seller in any country?
Yes. AslScout works with any public eBay seller globally. Data coverage is strongest for eBay.com (US) and eBay.co.uk (UK), where sold listing data is most comprehensive. Other eBay marketplaces are supported — coverage may vary slightly depending on listing volume.
Billing & plans
What counts as one scan?
Each full seller analysis — top products, sales estimates, revenue data, and sales trends for that seller — counts as one scan against your monthly plan limit.
Can I cancel anytime?
Yes, cancel anytime from Settings — no phone calls, no retention forms. You keep access until the end of your current billing period, then billing simply stops.
What if I hit my monthly scan limit?
Upgrade to a higher plan anytime — the price difference is prorated automatically and your new limit applies right away. Pro has unlimited scanning, so you'll never hit a wall.
What payment methods do you accept?
All major credit and debit cards via Stripe. Payments are processed securely — we never store your card details.
What are AI credits?
AI credits power optional AI features — automatic Amazon photo matching, AI-generated eBay titles, and VeRO/dropshipping risk scoring. Every plan includes a monthly AI credit allowance, and you can buy more anytime if you need extra.
Data & accuracy
How accurate are the revenue estimates?
Very accurate for most stores. Revenue figures are derived from real sales signals pulled from eBay's live marketplace — not modeled from averages or extrapolated from limited samples. Treat them as strong directional intelligence: good enough to make confident sourcing decisions, not as certified financial data.
What happens when data goes stale — do I get alerted?
Yes. Sellers saved to My Competitors are automatically monitored. When data gets old, AslScout marks them with a stale badge right in your list so you know at a glance which sellers need a fresh look. One click rescans them immediately.
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